Overview
Join Resi as a Web Support Specialist and play a key role in delivering an exceptional digital experience to our multifamily clients. In this dynamic, cross-functional role, you’ll handle client support requests, assist with onboarding, perform front-end website updates using our custom builder, and keep internal systems organized and optimized. Ideal candidates are detail-obsessed, calm under pressure, and passionate about learning, tech, and helping others succeed.
Responsibilities
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Client Support: Be a steady, kind, and fast-responding voice for our clients. You’ll field digital requests that come in via our support desk, helping with everything from quick website tweaks to more complex front-end web edits. -
Front-End Website Updates: Learn to make updates in our custom site builder (we’ll train you!), including image swaps, link updates, copy edits, and simple layout tweaks—no code experience required, but a passion for tech/design is required!
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Onboarding Assistance: Support our team with data entry, form setup, quality control checks, and milestone tracking for new client launches.
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Internal Systems & QA: Help ensure our process flows smoothly by maintaining internal checklists, catching data errors, and keeping our project tools (like Teamwork, Notion, and Airtable) updated and organized.
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Knowledge & Documentation: Help build out and refine our internal and client-facing knowledge bases — so that support isn’t just responsive, but proactive and empowering.
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Ad Hoc Support Projects: Be ready to jump in where help is needed. Our team is small but mighty, and this role will touch many areas of the business over time.
Qualifications
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Thrive in an environment where every day looks a little different.
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Communicate with clarity and empathy, especially in writing.
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Notice the little things. You spot typos, broken links, and confusing UX before anyone else.
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Are a problem-solver. You don’t just report issues – you think through solutions.
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Value kind, direct, and human communication with teammates and clients.
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Are interested in growing quickly into a client-facing, strategic, or technical role.
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Want to be a part of a genuinely collaborative, no-drama, values-driven team.
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Familiarity with CMS tools like WordPress.
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Basic knowledge of HTML/CSS and Adobe Creative Suite.
Bonus Qualifications
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Experience in customer support, admin, or web/digital content roles.
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Experience with Teamwork project management tool.
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Previous exposure to multifamily real estate or B2B SaaS environments.
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You’ve worked remotely before and love the autonomy (and good Slack vibes) that come with it.