Overview
Resi is the marketing operating system for multifamily. Our platform centralizes websites, content, data, and integrations into a single connected ecosystem that powers the entire renter journey. From high-performing websites and digital marketing to real-time data connections and analytics, Resi helps property operators modernize their marketing and turn insights into measurable growth.
Who You Are
You are an advocate, an organizer, and a steady presence for the people who depend on you. You know multifamily marketing well enough to anticipate what a client needs before they ask, and you understand that trust gets built in the unglamorous moments: the status update sent before it is requested, the hard timeline delivered honestly, the detail nobody else caught. You measure your work by whether your clients succeeded.
Your role is central to how our clients show up online. You are the single point of contact across a portfolio of accounts, guiding each one from signed contract through onboarding, launch, and everything after. You keep projects moving, you keep expectations honest, and you make sure every site that goes live reflects the standard Resi is known for. When a project calls for technical depth, you bring in a Technical Account Manager and remain the constant your client relies on.
Join us if the work itself is the draw. This role carries no sales quota. Your success is measured by the health of your accounts and the quality of what you deliver, which means we are looking for someone whose satisfaction comes from clients who stay, projects that land well, and relationships that outlast any single engagement.
Responsibilities
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Serve as the single point of contact for an assigned portfolio of accounts -
Guide clients through the full journey: onboarding, implementation, launch, and continuous success across every product and service
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Learn each client’s marketing goals, build a point of view on how Resi helps them get there, and manage the account proactively
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Anticipate needs, flag risks early, and bring recommendations before a client has to ask
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Capture each client’s vision early, then keep projects coordinated, on track, and on time; when something slips, you are the one who gets it moving again
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Set expectations at kickoff on scope, timeline, and what happens when client feedback runs long, then hold them
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Handle first-line client questions and quick fixes yourself, and escalate technical depth to the Technical Account Manager
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Partner with the Technical Account Manager on integration and complex build work, keeping the client informed and the relationship steady while they own delivery
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Bring composure, confidence, and clarity to every conversation, especially the hard ones
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Work hand in hand with the support desk, product, engineering, design, and sales to deliver for your accounts
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Notice where Resi could do more for a client and surface it to the account executive with the context they need to take it forward
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Prepare and process contract paperwork for renewals and client-requested additions, and see them through to execution
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Turn casual client conversations into concrete next steps; when a client mentions a gap, you move it forward
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Surface demand patterns and client feedback to product so we build what clients actually need
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Help refine client experience practices so the client experience keeps getting sharper
Qualifications
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Multifamily marketing experience required. This one is non-negotiable; the learning curve without it is too steep for this role
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5+ years of direct account management experience, ideally on the agency side, or a similar role
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A service instinct paired with commercial awareness. You keep the client’s experience first and still notice when Resi could be doing more for them
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Technical fluency. This role is not technical, but you need to understand the platform well enough to direct clients and internal teams, make quick fixes where you can, and know exactly when to bring in your Technical Account Manager
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Strong project management instincts and the ability to juggle many accounts without dropping detail
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Superior verbal and written communication, and exceptional organization
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The ability to prioritize on the fly, sometimes reshuffling by the day, and do your best work when there is a lot in motion
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High critical thinking and the ability to connect where Resi is heading with where a client wants to go
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Comfort with digital marketing fundamentals: SEO, PPC, websites, and the services that drive multifamily performance
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A great listener who is personable, confident, composed, and genuinely interesting to work with