Client Success Manager

Overview

Responsibilities

• Build strategic and collaborative relationships with new and existing clients.
• Take charge of project coordination and client success efforts.
• Accountable for overall client success metrics including growth, retention, and satisfaction.
• Acquire a clear understanding of client goals and leading the team on strategy implementation aimed at providing value to the client.
• Lead quarterly client presentations to review performance metrics and opportunities as a portfolio.
• Resolve and problem solve issues that escalate with clients.
• Engage in thought leadership and extensive industry education.
• Speak publicly at conferences, events, and client meetings on behalf of Resi.
• Coordinate with business development through networking and trade shows
• Coordinate large client roadmaps, including onboarding.

Qualifications

• Has experience driving marketing results in the real estate industry.
• Has strong interpersonal, verbal and written communication skills. Including the ability to explain complex ideas in a simple and concise manner.
• Understands how to set, track, and achieve client success metrics.
• Has a strong leadership presence, influencing skills, presentation skills, and business insights.
• Has a strong track record of building and developing long-term relationships.
• Demonstrates a desire for innovation, continuous learning, and improvement.
• Extensive knowledge of marketing services
• Experience with CRM tools
• Experience with Project Management Systems
• Willing to travel when needed

Bonus Qualifications

• 2+ years of leadership experience in a client-facing role
• Agency experience preferred
• Property Management or Multifamily experience preferred